Unmatched support and expertise
Mayden creates and supports state-of-the-art, flexible and secure cloud-based solutions for the healthcare sector.
We’re perhaps best known for iaptus: the patient management system used by 70% of the UK’s IAPT services, and we have over 20 years experience specialising in healthcare analytics. So you know you’re in good hands.
Over the past decade, we have become renowned for our high level of customer support as well as for our expertise in secure data hosting.
We pride ourselves on providing excellent support to all of our customers. Whatever the question, no matter how big or small, we’re on the other end of the phone.
We closely monitor our levels of support to make sure we give our customers the best possible level of care.
Last quarter, 99% of our customers said they were “satisfied” or “very satisfied” with the level of support they received from Mayden.
Mayden has over 10 years’ experience in dealing with and handling sensitive patient data and is trusted and accredited by the HSCIC to hold confidential NHS patient data on a secure network.
Data can be transferred to our network over N3, over the internet through our secure VPN gateway, or via NHS mail.
Chris M is the founder and managing director of Mayden. He has 21 years of experience in the healthcare industry, where he worked as a hospital manager and later as a management consultant specialising in information analysis and modelling.
“Mayden is driven by a mission of improving the patient experience, and Mayden Analytics boils that mission down to a single service.
The future of healthcare relies upon an understanding of the present. Mayden Analytics allows services to take the data they have and look at it from every angle – to understand the efficiencies and effectiveness of their services as well as to identify areas for improvement. It empowers them to use that information to drive decisions and make positive change.”
Chris E is Mayden‘s director of operations and has been with the company since 2009. He has a background in mechanical engineering, and studied at postgraduate level at Cambridge University.
“Analytics competency is more important than ever and we’re proud to be able to offer such a key service to our clients. Between our expertise and the incredible technology that Tableau offers, Mayden Analytics brings the capacity to radically change the way healthcare is provided and experienced today.”
Coralie has a first class bachelors degree in cybernetics and control engineering as well as a masters degree in biomedical engineering. She has ten years’ experience in IT and software development.
“I collect your raw data and combine it into a format that makes reporting a faster and more productive process. I also identify the causes of any conflicts that occur when collecting the data from different sources and find ways to present that data in the most efficient format for our reporting tools.”
Juliette is our in-house Tableau specialist. She has 20 years experience in health analytics, and has worked for NHS Trusts, a leading health management consultancy as a freelance analyst.
“I take your data and work within Tableau to create simple, elegant, presentation-quality visualisations of highly complex results that reveal patterns and tell simple, clear stories which can truly make a difference to the way your services run.
I’m especially interested in linking data from diverse sources to provide new insights that can change the way we understand healthcare services today.”
Alison is Mayden’s Business Development Manager. Having started her working life as a graduate General Management Trainee in the NHS, she went on to hold a number of operational and strategic management positions in acute and community sectors before moving into management consultancy with one of the UK’s leading specialist healthcare consultancy firms.
Ali has an in-depth knowledge of the NHS And clinical processes, as well as considerable project management experience.
These charts show the demographic makeup of patients added to Iaptus.
Top left: shows the number and proportion of patients broken down by gender.
Bottom left: an age pyramid showing the breakdown of attendance type by age band and gender.
Top right: shows the number and proportion of patients broken down by age band and gender.
Bottom right: shows the year of birth of patients added to the database, broken down by gender.
Mayden Support Ratings
This chart shows the support requests raised by Mayden’s clients between 1st November, 2011 and 31st October 2104. They show that 98% of clients were satisfied or very satisfied with the support they received.
This chart shows N3 traffic for one of Mayden’s datacentres over a 5 day period.